Privacy Policy

1. Who We Are

This website is operated by Pacific Haven Resorts Ltd, a company registered in Vanuatu (VIPA Registration #1400), with its registered address at Law House, Lini Highway, Port Vila, Vanuatu. Marketing and sales enquiries are managed by Melanesian Waterfront Real Estate Ltd (MWREL), on behalf of Pacific Haven Resorts Ltd.

For all privacy-related enquiries, please contact us at: [email protected]

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. This may include:

• Contact details: Full name, email address, and phone number submitted via our enquiry form or WhatsApp.
• Enquiry details: Your villa interest, questions, and any message content you submit.
• Communication records: Email correspondence, WhatsApp messages, and call notes for follow-up purposes.
• Website usage data: Standard server logs and analytics data (IP address, browser type, pages visited) collected automatically when you visit our site.

We do not collect sensitive personal information such as financial account details, passport numbers, or health information through this website.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries about Dugong Resort investment villas.
• Send you requested information packs, brochures, and updates about the development.
• Follow up on your interest via email, phone, or WhatsApp.
• Maintain records of communications for compliance and quality purposes.
• Improve our website and marketing communications.

We will not sell, rent, or share your personal information with third parties for their own marketing purposes without your explicit consent.

4. Legal Basis for Processing

Where applicable (including for individuals in the European Economic Area or United Kingdom), we process your personal data on the following legal bases:

• Consent: When you submit an enquiry form or contact us directly.
• Legitimate interests: To respond to your enquiry and provide information you have requested.
• Contractual necessity: Where processing is required to fulfil a purchase contract or pre-contractual steps.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including responding to your enquiry, managing any ongoing relationship, and complying with legal obligations. Enquiry records are typically retained for up to 7 years in accordance with standard business record-keeping practices.

You may request deletion of your personal data at any time by contacting us (see Section 8).

6. Sharing Your Information

We may share your information with:

• Our sales and marketing team at MWREL for follow-up and enquiry management.
• Legal and professional advisors in Vanuatu where required for property transactions.
• CRM and communication platforms (such as FollowUpBoss) used to manage enquiries  these providers are bound by confidentiality obligations.
• Regulatory authorities where required by law.

7. Cookies & Analytics

Our website may use standard analytics tools to understand how visitors use the site. These tools may set cookies on your device. You can disable cookies through your browser settings, though this may affect some website functionality.

We do not use cookies for advertising targeting or cross-site tracking.

8. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent at any time where processing is based on consent.
• Opt out of marketing communications at any time by replying "unsubscribe" to any email or contacting us directly.

To exercise any of these rights, please contact: [email protected]

9. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. All enquiry data is handled securely and access is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

For any privacy-related questions or requests, please contact: